get_article | Fetch a single Help Center article by id, including its HTML body. |
get_group | Fetch a single agent group by id. |
get_organization | Fetch a single organization by id, including domains and tags. |
get_ticket | Fetch a single ticket by id, including status, assignee and priority. |
get_ticket_comments | List the comments (conversation) of a ticket, oldest first by default. |
get_ticket_field | Fetch a single ticket field by id, including its options for dropdowns. |
get_ticket_form | Fetch a single ticket form by id, including its ordered field ids. |
get_user | Fetch a single user by id, including role, email and organization. |
list_articles | List Help Center articles, optionally filtered by labels or sorted. |
list_groups | List agent groups in the account. |
list_macros | List ticket macros, optionally only active ones or those of a group. |
list_organizations | List organizations in the account. |
list_ticket_fields | List the ticket fields defined in the account (system and custom). |
list_ticket_forms | List ticket forms, optionally only active or end-user-visible ones. |
list_tickets | List tickets in the account, optionally sorted or filtered by external id. |
list_users | List users in the account, optionally filtered by role. |
list_views | List shared and personal ticket views, optionally only active ones. |
search_tickets | Search tickets with the Zendesk query syntax (e.g. “status:open priority:high”). |
search_users | Search users by name, email or user field (e.g. “jane@example.com”). |
