Intercom - Atako

Let your agents manage Intercom contacts, companies, conversations, notes, tags and Help Center articles on your behalf.

Connection

Authentication: API key (Access token).

Intercom → Settings → Integrations → Developer Hub → New app → pick your workspace → open the app → Authentication → copy the Access Token. Under Authentication → Edit, grant read/write permissions for Contacts, Companies, Conversations, Tags and Help Center articles.See Intercom’s documentation.

Read actions (16)

Action	Description
`get_admin`	Fetch a single admin (teammate) by id.
`get_article`	Fetch a single Help Center article by id.
`get_company`	Fetch a single company by its Intercom id.
`get_contact`	Fetch a single contact by its Intercom id.
`get_conversation`	Fetch a single conversation with all its parts.
`list_admins`	List all admins (teammates) in the workspace.
`list_articles`	List all Help Center articles, most recently updated first, page-paginated.
`list_companies`	List all companies, sorted by last request time, page-paginated.
`list_company_contacts`	List the contacts attached to a company.
`list_contacts`	List all contacts (users and leads) in the workspace, cursor-paginated.
`list_conversations`	List all conversations, most recent first, cursor-paginated.
`list_help_center_collections`	List all Help Center collections.
`list_notes`	List the notes attached to a contact.
`list_tags`	List all tags in the workspace.
`search_contacts`	Search contacts with an Intercom query object (field/operator/value, nestable AND/OR).
`search_conversations`	Search conversations with an Intercom query object (field/operator/value, nestable AND/OR).

Write actions (17)

Action	Description
`assign_conversation`	Assign a conversation to an admin or a team.
`attach_contact_to_company`	Attach a contact to a company.
`close_conversation`	Close a conversation, optionally leaving a final message.
`create_article`	Create a Help Center article (draft by default).
`create_company`	Create a company, or update it if the company_id already exists.
`create_contact`	Create a contact (user or lead) — provide at least one of email, external_id or role.
`create_conversation`	Start a conversation from a contact (user or lead).
`create_note`	Add an internal note to a contact.
`create_tag`	Create a tag, or rename it if an id is provided.
`delete_article`	Permanently delete a Help Center article.
`delete_company`	Permanently delete a company.
`delete_contact`	Permanently delete a contact.
`merge_contacts`	Merge a lead contact into a user contact.
`reply_to_conversation`	Reply to a conversation as an admin, with a public comment or an internal note.
`tag_contact`	Attach an existing tag to a contact.
`tag_conversation`	Attach an existing tag to a conversation.
`update_contact`	Update attributes of an existing contact.

Permissions

Every action above must be explicitly granted to an agent before it can be used. See Permissions for the grant model and Security for how credentials are protected.