Documentation Index
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Connect Crisp to your Atako agents — 7 read and 7 write actions.
| Action | Description |
|---|---|
get_conversation | Get conversation information (state, people_id, assigned operator, metadata). |
get_person | Get a people profile by its identifier (people_id). |
get_site | Get website information (name, domain, verification status). |
list_conversation_messages | List messages in a conversation. Returns message objects with type, content, from (user/operator), and timestamp. Paginate using timestamp_before (Unix ms) to get older messages. |
list_conversations | List conversations for a website (paginated, page_number starts at 1). Optional filters: per_page (20-50, default 20), filter_unresolved (1 or 0), filter_resolved (1 or 0), filter_assigned (user_id string), filter_unassigned (1 or 0), filter_inbox_id (inbox id or “all”), search_query (text search), search_type (“text”, “segment” or “filter”). |
list_operators | List all operators (team members) in the website. |
list_people | List people profiles for a website (paginated, page_number starts at 1). Optional search_text filters by name or email. |
| Action | Description |
|---|---|
add_private_note | Add a private note to a conversation (a message of type “note”: visible to operators only, never to the visitor). Arguments: website_id (string), session_id (string), content (string). |
assign_conversation | Assign a conversation to an operator. Set operator_id to the operator user_id, or empty string to unassign. |
create_conversation | Create a new conversation. The conversation becomes visible in the Crisp inbox only after a message is sent with a “user” from value. Returns the session_id. |
create_person | Create a people profile. Arguments: website_id (string), email (string, required), nickname (string, optional display name), phone (string, optional). The request wraps them as { email, person: { nickname, phone } } as the Crisp API expects. |
send_message | Send a text message to the visitor in a conversation, as an operator. Arguments: website_id (string), session_id (string), content (string, plain text). The request always uses type “text”, from “operator”, origin “chat”. |
update_conversation_state | Change the state of a conversation. state must be one of: “pending”, “unresolved”, “resolved”. |
update_person | Update a people profile. Arguments: website_id (string), people_id (string), then any of email (string), nickname (string), phone (string). Only provided fields are sent, wrapped as { email, person: { nickname, phone } }. |
