Documentation Index
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Connect Front to your Atako agents — 12 read and 5 write actions.
| Action | Description |
|---|---|
get_contact | Fetch a single contact by its id. |
get_conversation | Fetch a single conversation by its id. |
get_inbox | Fetch a single inbox by its id. |
get_me | Fetch the identity of the current API token (company name and id). |
get_message | Fetch a single message by its id. |
list_contacts | List contacts in the company, cursor-paginated. |
list_conversation_comments | List internal comments (notes) on a conversation in reverse chronological order. |
list_conversation_messages | List messages in a conversation in reverse chronological order. |
list_conversations | List conversations in reverse chronological order. Pass a q parameter as a JSON object to filter by statuses (e.g. {“statuses”:[“assigned”,“unassigned”]}). Status values: assigned, unassigned, archived, deleted. |
list_inboxes | List all inboxes the token has access to. |
list_tags | List all tags the token has access to. |
list_teammates | List all teammates in the company. |
| Action | Description |
|---|---|
create_contact | Create a new contact. handles is required: array of objects with handle (string, e-mail address) and source (string enum: email, phone, twitter, facebook, intercom, front_chat, custom). Optional: name (string), description (string), list_names (array of contact list name strings). |
create_conversation_comment | Add an internal comment (note) to a conversation. body is required (string, markdown allowed). Optional: author_id (teammate id string). |
reply_to_conversation | Reply to a conversation by sending a message. body is required (string, plain text or HTML). Optional: subject (string, email only), author_id (teammate id string), channel_id (string), to/cc/bcc (arrays of email handle strings). |
update_contact | Update a contact. Optional: name (string), description (string), list_names (array of contact list name strings, replaces all existing lists). |
update_conversation | Update a conversation. Set status (archived, open, deleted, spam), assignee_id (teammate id string, or null to unassign), or tag_ids (array of tag id strings, replaces existing tags). Only one of status or status_id should be provided. |
